Privacy Policy

At AMC MEP and amcmep.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, process, disclose, and safeguard your information when you use our website, mobile applications, or services. By using the AMC MEP 24x7 Service App, AMC MEP 24x7 Partner App, or accessing our website, you agree to the terms outlined in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to the following platforms and services:

• AMC MEP 24x7 Service App – for customers to request, track, and manage Annual Maintenance Contract (AMC) and fire safety services.
• AMC MEP 24x7 Partner App – for service professionals and authorized partners who deliver AMC MEP services and require KYC verification.
• AMC MEP 24x7 Administrator App – for administrators who receive service requests first and manage partner assignments for customer visits.
• amcmep.in Website – for general information, customer queries, and service-related communication.

2. AMC MEP 24x7 Service App

The Service App is designed for customers who avail maintenance and fire safety services. Users register and log in using their phone number, ensuring secure and quick access. Once logged in, customers can:

• Request new AMC services and track their status in real time.
• View history of past services, invoices, and maintenance records.
• Receive alerts, reminders, and emergency notifications.
• Communicate with support teams for assistance, complaints, or feedback.

The app collects limited personal data (name, phone number, service address) only to provide seamless service delivery and customer support.

3. AMC MEP 24x7 Partner App

The Partner App is intended for verified professionals and partners who deliver on-site AMC and fire safety services. To maintain trust and compliance, the Partner App includes a mandatory Know Your Customer (KYC) verification process.

3.1 KYC Documentation

Partners must provide valid identity and address proofs during onboarding. Accepted documents may include:

• Government-issued ID (Aadhar Card, PAN Card, Passport, or Driving License).
• Address Proof (Utility bill, rental agreement, or bank statement).
• Professional certificates or technical licenses (if required).
• Bank account details to enable secure settlements and payments.

All KYC data is encrypted, securely stored, and used strictly for partner verification purposes. We comply with applicable laws, including Indian IT Act 2000 and global best practices.

3.2 Partner Responsibilities

Verified partners are required to handle customer data responsibly, maintain service quality, and adhere to AMC MEP standards. Any misuse of customer data may lead to immediate suspension and legal action.

4. AMC MEP 24x7 Administrator App

The Administrator App is designed for administrative partners who are the first point of contact for service requests and are responsible for managing and assigning service professionals to customer locations.

4.1 Administrator Verification & Documentation

Administrators must provide business verification documents during onboarding:

• GST Identification Number – Mandatory for business verification and compliance purposes.
• Business Certifications – Relevant professional certifications (GST registration is sufficient for basic verification).
• Business Proof – Company registration documents or trade license.
• Contact Information – Official business address, phone number, and email for communication.

4.2 Administrator Responsibilities

Administrators have access to service request management and partner assignment functionalities. Key responsibilities include:

• Receiving and reviewing incoming service requests from customers.
• Assigning appropriate service partners based on location, availability, and expertise.
• Monitoring service progress and ensuring timely completion.
• Maintaining confidentiality of customer information and service details.
• Coordinating between customers and service partners for smooth operations.

All administrator data, including GST information and business documents, is stored securely and used solely for verification and operational purposes.

4. Information We Collect

We may collect the following categories of data:

• Personal Information: Name, phone number, email, address, and government ID for KYC.
• Service Data: Service requests, logs, maintenance history, and partner assignments.
• Device Data: Device type, operating system, IP address, and app usage statistics.
• Location Data: With your consent, GPS-based location for assigning nearest service professionals.
• Payment Data: Bank details, UPI IDs, and transaction records (only for secure settlements).

5. How We Use Your Data

Your data is used for the following purposes:

• To authenticate and verify customer and partner accounts.
• To process service bookings, assignments, and billing.
• To communicate updates, alerts, emergency notifications, and offers.
• To verify partner identities and ensure service compliance.
• To analyze app performance, user behavior, and improve services.
• To detect fraud, unauthorized access, or suspicious activities.

6. Cookies

Our website and apps may use cookies and similar technologies to personalize user experience, track analytics, and enhance performance. You can disable cookies from your browser settings.

7. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. However, we may share data with trusted third parties under strict confidentiality:

• Service Providers: Payment gateways, SMS/OTP services, and cloud storage providers.
• Regulatory Authorities: In case of legal compliance, fraud detection, or law enforcement requirements.
• Analytics Providers: To analyze performance and usage trends.

8. Data Security

We adopt strong security practices, including SSL encryption, access controls, firewalls, and regular audits to protect your data. However, no digital transmission is 100% secure, and users are advised to safeguard their login credentials.

9. Data Retention

We retain personal information as long as it is necessary to fulfill the purposes described in this policy. Once no longer required, your data is securely deleted or anonymized.

10. Legal Compliance

We comply with applicable privacy laws, including:

• Indian IT Act, 2000 and associated rules for electronic data protection.
• GDPR (General Data Protection Regulation) for users in the European Union.
• Data Protection Principles as per global best practices.

11. Your Rights

As a user, you have the right to:

• Access and review the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data (subject to legal requirements).
• Opt out of marketing or promotional communications.
• Withdraw consent for specific data usage.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect legal requirements, technological updates, or service changes. Users will be notified via the app or email in case of major changes.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

📧 Email: amcmep247@gmail.com

🏢 Address: AMC MEP Corporate Office, [H. No, 535 S/F, Left Side Kh 60, 128-21, Chattarpur Pahadi, New Delhi-110074]